Frequently Asked Questions

At DaveyDooDeals.ca, we aim to provide a clear, honest, and straightforward shopping experience. Below, you’ll find answers to the most common questions about our store, shipping, and return policies.

📦 Orders & Shipping

When will my order be processed?
Most orders are prepared and handed off to the shipping carrier within 2 business days.

Which carriers do you use?

  • United States Orders: Shipped via Purolator. Delivery typically takes 2–7 business days, but may take up to 10 business days depending on border processing.

  • Canadian Orders: Shipped through Canada Post or Purolator. Estimated delivery is usually 2–5 business days, depending on the destination.

  • International Orders: Shipped worldwide using Stallion Express or Canada Post, depending on availability. Delivery generally takes 7–15 business days, though this may vary by country and customs requirements.

Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number from the carrier (USPS, Purolator, Stallion Express, or Canada Post). Please note that tracking updates may take some time to appear in the system.

📦 Lost or Damaged Packages

What should I do if my package is lost or arrives damaged?
All orders are packaged securely. If your package does not arrive, or arrives damaged, please contact us as soon as possible at info@daveydoodeals.ca. We will review the issue with the carrier and work on a resolution.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date you receive your order.

What are the requirements for returns?
Items must be:

  • In original condition (unworn or unused/Minimally Used)

  • In original packaging with tags (if applicable)

  • Accompanied by proof of purchase

What items are not returnable?
The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care or hygiene items

How do I start a return?
Please contact us at info@daveydoodeals.ca - to request a return. Once approved, we will provide a prepaid return label and instructions. 

Do you offer exchanges?
We do not process direct exchanges. The best option is to return your item for a refund and place a new order for the replacement.

How do refunds work?
After we receive and inspect your return, you’ll receive an email regarding approval. If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

Do European Union customers have special rights?
Yes. Customers in the EU have a 14-day cancellation period to return or cancel their order without providing a reason. Returned items must meet the same eligibility requirements listed above.

🌍 About DaveyDooDeals

Where are you located?
We are based in Ontario, Canada, and all orders are shipped from this location.

What makes DaveyDooDeals different?

  • We carefully select items to meet our quality standards.

  • We focus on offering competitive prices across categories including business, industrial, automotive, electronics, clothing, and more.

  • As a family-owned business, we provide responsive customer support through email.

What products do you carry?
Our selection includes Business, Industrial, and Automotive products, along with electronics, games, media, and clothing (both new and pre-owned).

💬 Customer Support

How can I contact you?
For any questions, please reach out to us at info@daveydoodeals.ca - We respond to inquiries as quickly as possible during business hours.

✅ Didn’t find your answer?
Email us anytime at info@daveydoodeals.ca - and we’ll be happy to assist.